Shipping Policy

Shipping Policy

Thank you for shopping with STELLIA BABY.

At STELLIA BABY, we know how exciting it is to receive your order. That's why we work hard to process and ship every package as quickly as possible while ensuring each item meets our quality standards.

Order Processing

Orders are processed within 2 to 3 business days after your purchase has been successfully placed.

Once your order has been carefully prepared and shipped from our fulfillment center, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Time

After your order has been processed, delivery typically takes 7 to 12 business days.

Please note that during periods of high demand or if an item is temporarily low in stock, delivery may require an additional 2 to 3 business days.

We always strive to deliver your order as quickly and safely as possible.

Free Shipping

We are pleased to offer Free Standard Shipping on all orders.

There are no hidden shipping fees at checkout.

Order Tracking

Every order includes tracking.

Once your package has been shipped, you'll receive an email containing:

  • Your tracking number
  • A tracking link
  • Shipping confirmation

You can use the tracking link at any time to monitor the progress of your delivery.

Delivery Information

Please make sure your shipping address is accurate before completing your purchase.

STELLIA BABY is not responsible for delays caused by incorrect or incomplete shipping information provided during checkout.

If your tracking status indicates that your package has been delivered but you have not received it, we recommend:

  • Checking around your delivery location.
  • Asking household members or neighbors if they accepted the package.
  • Contacting the shipping carrier for additional delivery details.

If you still need assistance, our Customer Support team will be happy to help.

Shipping Delays

While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur due to:

  • High seasonal demand
  • Weather conditions
  • Customs processing (for international shipments)
  • Carrier delays beyond our control

We appreciate your patience and understanding in these situations.

Contact Information

If you have any questions regarding your shipment or delivery, please contact us.

📧 Email: contact.stelliababy@gmail.com

Customer Support Hours

Monday – Friday

9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24 business hours.