Return Policy
Return & Refund Policy
Thank you for choosing STELLIA BABY.
At STELLIA BABY, we are dedicated to creating thoughtfully designed baby essentials that bring comfort, quality, and peace of mind to every family. We take pride in every product we offer and want you to shop with confidence. If for any reason you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.
30-Day Return Policy
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Free from signs of wear, washing, or damage
- Returned with all original packaging and tags (if applicable)
- Accompanied by proof of purchase (order confirmation or receipt)
How to Initiate a Return
1. Contact Us
Before returning any item, please contact our Customer Support team at:
📧 contact.stelliababy@gmail.com
2. Return Authorization
Once your request has been reviewed and approved, we'll send you detailed return instructions, including the appropriate return address.
3. Prepare Your Package
Please package the item securely in its original packaging, including any accessories or included materials.
Important: Returns sent without prior authorization will not be accepted.
Return Shipping
If you received the correct item and simply changed your mind, return shipping costs are the customer's responsibility.
For your protection, we strongly recommend using a shipping service that provides tracking information, as STELLIA BABY cannot be responsible for packages lost during return transit.
If your return is the result of our error, including:
- Receiving the wrong item
- Receiving a damaged item
- Receiving a defective product
we will cover the return shipping costs.
Refund Process
After your returned package arrives, our team will inspect the item.
You will receive an email confirming that we have received your return.
Once your return has been reviewed, we'll notify you whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 5 business days after approval.
- Depending on your financial institution, it may take additional time for the funds to appear in your account.
If you have not received your refund within 15 business days after approval, please contact us at:
📧 contact.stelliababy@gmail.com
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Email:
📧 contact.stelliababy@gmail.com
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the product and packaging
Our support team will review your request and work quickly to resolve the issue.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Products that have been used or washed
- Products that have been damaged after delivery
- Gift cards
- Final Sale or Clearance items (if applicable)
If you're unsure whether your purchase qualifies for a return, please contact us before sending it back.
Exchanges
If you would like a different size or color, we recommend returning the original item first.
Once your return has been approved, you may place a new order for your preferred product.
This ensures the fastest possible service.
Important Notice
Return requests may only be submitted after the order has been successfully delivered to the shipping address provided during checkout.
Requests submitted before delivery cannot be processed.
Contact Information
If you have any questions regarding our Return & Refund Policy, please contact us.
STELLIA BABY Customer Support
📧 contact.stelliababy@gmail.com
We are committed to providing friendly, reliable support and will respond to your inquiry as quickly as possible.